Thursday, April 16, 2015

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Peach Delivery

They just started offering Peach lunch delivery at my office in Redmond. I had never heard of it before the announcement that it was coming the week before. After looking the company up, I discovered it launched in the summer of 2014, started by a few ex-Amazon engineers. They aren't the first restaurant delivery service to pop up in the Seattle area though. Other delivery services include Caviar, Eat24, Bitesquad, Postmates, GrubHub, Seamless and Munchery. Even Amazon has a restaurant delivery service now. Peach currently delivers to over 150 offices in the Greater Seattle area. You'll need to go to their website to see their delivery locations.

Where does the food come from?

The food is prepared by a variety of different local area restaurants. The first week of deliveries at my office featured 5 different restaurants from Mexican, American, Asian and Greek. The three options are categorized Meat, Veg and Lite. From the website you can view a photo of each dish, the type of cuisine and a list of common allergens.

How much is it?

The first week it was offered at my office, all lunches were only $5 which is about half the normal price. I took advantage of the discount by getting 3 lunches the first week. After the introductory week the lunches go to the normal price which averages around $10. They do have a referral program that gives you and the referral a $5 lunch once they place their first order.

How does it work?

Peach will send out an email on Sunday showing you what 3 options you have for lunch each day that week with an option to pre-order. If you don't order anything you will get three text messages with photos each morning showing you what the options are and the ability to text back to order. If you pre-ordered or uncheck the texting option, you won't get the text messages. When the lunch is ready (between 12:00-12:30) for pickup you will get a text message indicating where to pick it up. ie. Front Desk of Building 1. The lunches will have a sticker on the packaging indicating Lite, Veg, or Meat. Check the sticker to be sure you got the right one.
Local Burger Sticker Peach Delivery

 What did I think?

I had an oops moment with my first order. I received the email on Sunday before I put my credit card info in the system so when I went to make an order it went to another page to do that and when finished it took me back to the order page but not the same page so I ended up ordering the wrong thing and had to cancel it. To cancel you simply send an email requesting a cancel and they refund your payment and they did it fairly quickly and sent a confirmation.

I heard from another source that they are disorganized and I would have to agree a bit with that. The first day, the delivery person handed out the lunches without checking off any names. I asked for the "grilled chicken" (the Lite option) and was handed the Meat option, which was pork by the way, because well chicken is a meat right? So I had to go back and exchange my lunch for the correct one. Next time I will be sure to specify Meat, Veg or Lite rather than what is in the box because the delivery person apparently doesn't know. For the second pick-up, our security guard ended up being the one handing out the lunches and he at least took down names while doing so. By the third time they seemed to get it right and had a list of names and you had to sign by your name when you pick it up from the building security guard.

It is nice that they include a list of allergens with the menu but only if they are consistent with it. My salad from Local Burger listed no allergens so I figured there weren't any. There appeared to be a lot of toasted peanuts on the salad which last I checked is one of the most common allergens. Luckily I do not have a peanut allergy.

In the text message for pickup it also asks you to provide a rating and feedback. I used this for my first lunch from Pho Ever and gave a 2 out of 5 rating because the chicken was very dry and they texted back apologizing for the dry chicken and said they would let the restaurant know which is nice. I also rated the last lunch, a tuna poke salad from Sen Japanese Gourmet, giving it a 4 out of 5. Definitely the best of the three lunches I tried and only one I thought was worth more than $5.

How can the service be improved?

  • List allergens consistently
  • Have a gluten free option
  • Be sure restaurant includes plasticware (1st lunch did, 2nd lunch did not, 3rd lunch did)

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